Terms and Conditions of Heathfield Bed and Breakfast Whitby
Thank you for choosing to book here at Heathfield Bed and Breakfast. We look forward to welcoming you.
When you make this booking you are entering an agreement with us. Please read our terms and conditions of
The price includes accommodation and breakfast
Reservation, Payment and Cancellation
A booking is not confirmed or room reserved until a deposit has been received.
On booking we will ask for a cheque deposit of the first nights stay. The balance of stay is payable on
arrival. As a small concern we do not have a card facility, so require deposits by cheque and balance of
stay in cash.
If you need to cancel please contact us immediately. In the event if you have to cancel, the deposit will not be refunded in the event of cancellation within 14 days of arrival or "no show".
Non - availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control.
We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable
to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Sorry we do not accept pets.
We employ a strict no smoking policy throughout for health and cleanliness.
Your room is available from 4pm on day of arrival. Should you arrive before this time please park in
one of the spaces provided in our car park and feel free to wander into town. Please confirm approx arrival
time, when making a booking, or at least 1 week prior to arrival, this is essential please.
We ask our guests to vacate their rooms on the day of departure by 10am to permit us to prepare the rooms for the next guests.
Damages and Breakages
Please take care with our accommodation. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. We endeavour to provide a very high standard of furnishings and cleanliness in all our rooms and ask for your respect and consideration of our efforts towards your comfort. Please report any accidents, as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant. We may make an additional charge, if additional cleaning is required to furnishings/bedding etc, if you did not report this.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
22 Prospect Hill
Tel: 01947 605407